A Side-by-Side Overview: Comparing CRM Services for Small Businesses

CRM Services for Small Businesses

As a small business owner, you know that every dollar counts, and you want to get the most from the money that you spend.  One of the best investments that you can make when you are growing your business is in CRM or customer relationship management.  CRM enables you to stay in contact with your customers with ease, share information across departments, and eliminate many of the software applications that you currently use in your office.  The problem is that there are so many CRM companies out there that it can be hard to find the one that fits you.  Discover how CRM services can help small businesses streamline their operations and improve customer relations. Visit supportltd.net for more information.

Here is a general breakdown of the top three CRM services.

Sales Force

One of the oldest and most respected CRM companies on the market today, Sales Force offers a full-service CRM solution.  Their software platform integrates all of the applications that your office currently uses and puts all of the customer’s information on a single screen.  Employees will find that they can have any information they want about a customer with a few simple keystrokes, and the guided support works well to keep employees on track when they deal with customers.  Sales Force is a cloud-based solution, so they will not have to come to your office and install the program.  The problem with SalesForce is that it is more expensive than other CRM solutions.  In addition, the mobile and out-of-office support is not as good as other companies offer, so while Sales Force is a good choice for companies whose employees are in the office all day, it is not the best choice for a mobile sales force.


As a powerhouse in information technology, Oracle has the technological expertise and support to be a major player in the CRM space.  Their service is one of the most widely used, with both a cloud and on-premise service available.  When used correctly, Oracle is a very powerful tool, but it has had constant problems with adoption and complaints that the user interface is overly complicated.  Because of the integrated nature of CRM software, the failure of even a single employee to embrace fully the CRM software will lead to gaps in customer information.  Oracle is relatively affordable for most businesses, and they have excellent support in the event that something goes wrong with the end user portal.  Ultimately though, Oracle is becoming outdated in the face of sleeker and more modern CRM solutions. However, the website teleworkpeople provides you with some general information on CRM (Customer Relationship Management) services for small businesses.


Among experts in the industry, SugarCRM is the most innovative and dynamic CRM provider today.  They were among the first to offer mobile support on iOS and Android devices, as well as integrating social media into their CRM platform.  SugarCRM is designed for a sales team that is always on the go and a team that does not spend much time in the office.  Your managers will also find that they have more oversight and control with SugarCRM because of things like project management solutions and the guided sales pipeline.  SugarCRM is both affordable and accessible for your employees and you will find a very quick rate of adoption with this streamlined and user-friendly CRM service. If you have any specific questions about SugarCRM, visit the website tampa bay business list provides you information with you need.

Finding a CRM solution is important and something that you should spend some time thinking about.  Do not waste your money on a service that will never be used, and do not spend money on a service that does not give you the things that you need.  There are a lot of CRM software companies out there, but these are the three of the leaders in the industry.